Service Learning - Real Life Experience of Culture vs Viewing Culture Through Publications

This whole service learning reading got me thinking about how we view a story on the news and think to ourselves "that's so sad" but we cannot even begin to comprehend how much torment and horror some people experience because we get the information second hand. 
When service learning or learning of culture to culture comes from first hand experience- and those people who are experiencing have a small influence to voice and change the perception of such things- it brings about a new level of understanding and helping a different culture or community in need. 
Realization and acknowledging is the first step into creating change. 
This story really caught my attention.
It is about a woman who participated in the Women’s Rights and Community Development in Ghana, where her internship placement was at a Liberian refugee camp. She was a teaching assistant for a kindergarten class and an aide in a classroom of children with disabilities. She interviewed many people and encountered relayed information of, as she states, "the witnessing of brutal deaths of strangers and loved ones, the attempt to escape but discovering yourself on a sinking ship and to finally make it out alive only to find yourself all alone in foreign territory"
Story link is here: Maegan Kae Sunaz